Sales Insights: delivers insights to assist sales professionals.Virtual Agent: provides an AI chatbot that can be programmed without coding knowledge.Fraud Protection: prevents fraud in ecommerce stores by detecting suspicious activity and behavior.Customer Insights: draws actionable insights from customer data, such as predicting customer shopping patterns and understanding customer priorities.Connected Store Preview: analyzes customer flow and behavior in various retail sales channels, including brick-and-mortar and ecommerce stores.The software suite’s six main AI functions are: But, Microsoft’s suite may be excessive and unnecessary for smaller businesses needing simplicity or a more specialized solution for a specific need.ĭynamics 365 packs a punch with its artificial intelligence-powered insights, which extend beyond the traditional customer data analysis found in many other CRM platforms. This superior integration means businesses can spend less time and money grappling with add-ons and transferring data between applications.ĭynamics’ vast breadth of customizable functionality and integrations can be a boon to rapidly growing businesses that need a one-stop shop for the long-term. While other platforms, such as Salesforce, also provide similar integration, the native and seamless flow of Dynamics with other Microsoft titles is a key competitive advantage that’s hard to beat. As a result, businesses can pick and choose what matters most at every stage of growth, creating the foundation for a long-term solution that can expand and contract with your business’s roadmap.įurther trampling its competitors, Dynamics 365 naturally integrates with the rest of the Microsoft ecosystem, most notably Microsoft 365 (formerly known as Office 365). The Dynamics 365 suite transcends the limitations of some competitors, such as Salesforce and Zoho, to target 10 broad business needs, each with its own pricing structure. Dynamics targets two high-level aspects of a business: CRM and enterprise resource planning (ERP), which refers to the many moving parts of a business such as supply chain management and human resources administration.

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